Refund & Return Policy
Premium Runway – Elegance for every Occasion
We want you to love your purchase! If you’re not fully satisfied, we’re here to help with a simple and fair return process.
Returns
– You may return any unworn, unwashed, and undamaged item within 7 days of delivery.
– Items must have original tags and be returned in their original packaging.
– Sale or clearance items are non-refundable unless faulty.
How to Request a Return
- Email us at info@premiumrunway.co.za or call +27 (0)83 525 5904 with your order number and reason for return.
2. We’ll respond with return instructions within 2 business days.
3. Once we receive and inspect the item, we’ll process your return.
Refunds
– Refunds are processed within 5–7 working days after approval.
– Refunds will be issued to your original payment method.
– Shipping fees are non-refundable, unless the error was on our part.
Exchanges
– If you’d like to exchange for a different size or color, please reach out.
– Exchanges are subject to stock availability and follow the same process as returns.
Faulty or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery. We’ll replace it or issue a full refund at no cost to you.
Contact Us
📧 info@premiumrunway.co.za
📞 +27 (0)83 525 5904Here’s your Refund & Return Policy neatly divided with lines for clarity, perfect for web display or a policy document:
Refund & Return Policy
Premium Runway – Elegance for Every Occasion
We want you to love your purchase! If you’re not fully satisfied, we’re here to help with a simple and fair return process.
Returns
You may return any unworn, unwashed, and undamaged item within 7 days of delivery.
Items must have original tags and be returned in their original packaging.
Sale or clearance items are non-refundable, unless faulty.
How to Request a Return
Email us at info@premiumrunway.co.za or call +27 (0)83 525 5904 with your order number and reason for return.
We’ll respond with return instructions within 2 business days.
Once we receive and inspect the item, we’ll process your return.
Refunds
Refunds are processed within 5–7 working days after approval.
Refunds will be issued to your original payment method.
Shipping fees are non-refundable, unless the error was on our part.
Exchanges
If you’d like to exchange for a different size or color, please reach out.
Exchanges are subject to stock availability and follow the same process as returns.
Faulty or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery.
We’ll replace it or issue a full refund at no cost to you.
Contact Us
📧 info@premiumrunway.co.za
📞 +27 (0)83 525 5904
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